Transparency in how we operate, handle data, and deliver results. This page exists so your legal, compliance, and operations teams have clear answers before you engage.
Protected Fulfillment™ is a shipment insurance program underwritten by an A-rated carrier. Every order that ships through a WeTalkShip-enrolled brand is insured against loss, theft, and damage.
Coverage terms, exclusions, and the claims process are documented in our program terms. There is no checkout upsell and no extra charge to your customer.
Claims are submitted through a documented process and reviewed under defined program terms. Our team works toward fast resolution with full transparency on status and outcomes.
The specific timeline depends on the nature of the claim and required documentation. We do not guarantee same-day resolution — but we prioritize speed and communicate clearly throughout the process.
Your shipping data is handled securely and used only for the services you have engaged — auditing, rate optimization, protection, and operational monitoring.
We do not sell or share your data with third parties for marketing purposes. Our Privacy Policy documents exactly what data we collect, how it is used, and how long it is retained.
Invoice auditing is performed against carrier billing data and your actual shipment records. We identify overcharges including DIM weight errors, duplicate surcharges, late delivery refunds, and zone-rating mistakes.
3PL accountability audits cross-reference fulfillment billing against actual order data. Discrepancies are documented with supporting evidence before any recovery action is taken.
All metrics published on our website are based on actual WeTalkShip brand partner data. Individual results vary based on shipping volume, carrier mix, and fulfillment setup.
Where company names are withheld, it is per NDA. Named references are available upon request for qualified prospects during the evaluation process.
Methodology details for any published metric are available upon request.
Our Terms of Service, Privacy Policy, and program documentation are written in plain language and available for review before you engage with WeTalkShip.
Have compliance or security questions? Our team is available to discuss your specific requirements.
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